Oxford Bike Locks offer a 28 day refund for standard items purchased through the website. Items must be in the original packaging and unused.
We are unable to accept the return of:
- Special orders sourced from the manufacturer
- Items keyed alike or master keyed in the workshop
- Orders requested with extra keys
We are happy to exchange items upon return. In all cases, we are unable to refund courier costs and shipping where the order has been shipped correctly.
In the event we have made a mistake, we aim to ship the replacement goods the following day and arrange collection of incorrect or faulty goods.
We aim to work closely with our customers, both public and trade, and provide as much flexibility as possible to facilitate project completion.